Account and Billing
Getting Started
High Speed Internet
Product Guide
Troubleshooting
Home Networking
Tech Services at Your Home

Account and Billing

Q.How can I pay my bill?
A: Customers have a choice of four convenient payment options:
1. Cheque
2. Through most financial institutions.
3. By money order.
4. Payment in person.

Q.How can I pay my bill if my services are NOT INCLUDED in my lease.
A: Customers have a choice of four convenient payment options:
1. By Mail. Please make Cheque or Money Order payable to BUILDING TECHNOLOGIES INC. (Be sure to include your UNIT# / PHONE# on the back) Note: PLEASE DO NOT SEND CA$H THROUGH THE MAIL
2. Through your Bank. Simply present the bottom portion of your bill to a Bank Teller. You have the option of paying by PERSONAL CHEQUE, CA$H or MONEY ORDER.
3. Online Banking (You must already be set up with your bank for the convenience of paying your bills online).
4. Payment in person.

Getting Started

Q. How I can order the High Speed Internet and how long before I can start surfing the Internet?
A: Simply complete the online order form and a customer care representative will contact you shortly. You'll be on your way to surfing the Internet in no time!

Q. Do I need a separate phone line to go on the Internet?
A: No, you will not need a separate phone line to use the Internet.

Q. What are the Terms and Conditions?
A: Read the Terms and Conditions on the Web site. To find out more, please click here.

High Speed Internet

Q. Can I have multiple IP addresses?
A: Building Technologies offers Multiple IP addresses for customers who wish to connect more than one computer to a single modem. There is a small additional fee per computer. For more information, click here.

Q: My Internet connection is slow, what is causing this?
• It could actually be due to your telephone cables. The length and quality of your high speed modem cables can directly affect your Internet speed. Neither of the cables running into your modem should be more than 6 feet long. Anything longer and your Internet speeds may be degraded. Damaged cables can also affect the quality of your Internet access.
• How quickly you receive information depends on how fast the server you are connecting to is responding. For example, if yahoo.com is slow, the Web page will be slow for anyone connecting to it. You may receive a faster response if you use a proxy server. It is also a good idea to periodically clear the cache in your browser.

Q. Can not access some Web sites?
A: If you're using Windows 2000 or Windows XP and are having trouble accessing some Web sites, you may need to disable LCP extensions and multilink.

Q. Do you find that the longer you browse with Internet Explorer, the slower it gets?
A: If you surf a lot, and especially if you visit sites that have a lot of images, sounds, or videos, you might benefit from increasing your browser's cache size.
1. Click Tools then Internet Options. 2. In the dialog box, click the General tab then click the Settings button under "Temporary Internet Files". 3. In the "Settings" dialog box, drag the slider to set the amount of disk space. 4. Click OK to close the window.

As a general rule, you can set the amount of disk space reserved for your cache between 1 and 4 per cent of your total hard disk capacity.

Q: I can not connect to a Web site. What is causing this?
A: Web sites exist all over the world and are hosted on different servers. If a server is not available, no one will be able to visit any sites on that server.

Q: What is a firewall? Do I need one?
A: For the average Internet user you do not need a firewall. Firewalls can be complicated and can cause problems with your Internet connection if you do not have it configured properly. If you choose to install a firewall, be prepared to learn what the firewall is doing and why. In some cases, there have been incidences where the firewall is blocking the Incoming or Outgoing Internet access or traffic.

Q: What is anti-virus software and should I be using it?
A: Anti-virus software is a class of program that searches your hard drive and floppy disks for any known or potential viruses. As well as scanning your computer for an existing virus, anti-virus software can check your incoming emails for an attached virus. Since computer viruses are an unfortunate reality of the Internet, usually distributed via email, it is recommended to have anti-virus protection.

Product Guide

Q. Looking for the user guide for your internet? Need instructions on installing your High Speed Internet? Click here.

Troubleshooting

Q. Does your browsing seem to be getting really slow?
A: Here are a few things you could try that might speed it up:
1. Clear your browser's cache:
Netscape Communicator, click the Edit menu, then click Preferences; click Advanced, then click Cache, then click Clear Cache.
Internet Explorer, click the Tools menu, then click Internet Options, then under "Temporary Internet files" click Delete Files.
2. Empty your Recycle Bin: right-click on the Recycle Bin on your Desktop, then click Empty Recycle Bin.
3. Delete Temporary Internet files: Double-click My Computer, then right-click your hard disk icon (c:), then click Properties, then click Disk Cleanup and follow the directions.

Q. Having problems connecting with High Speed service?
A: Try resetting your modem. Simply shut down your computer, then turn your high speed modem off using the power button on the modem, wait 30-45 seconds and then turn it back on. Once the modem lights remain steady, you're ready to try again - turn your computer on and connect to the High Speed service.

Q: How do I stop those annoying pop up advertisements?
A: The problem is that certain web sites run scripts that will set your homepage, and add pop up windows whenever you connect to the net. There are programs you can get to remove the ads. If you do a search at: tucows.accesscomm.ca you will find share ware programs that can do the trick. Some are completely free and others may work for a period of time then may ask you to purchase the program.

Q. Having problems with my High Speed service?
A: If you are experiencing any problems with your high speed service, try one or more of the following troubleshooting tips.
• Make sure that you have placed the phone filters provided with your kit on all of the phones, fax machines and other devices that are connected to a phone line. Make sure you do not put a filter on the line for the PPPoE modem. If you plan on using a splitter make sure to plug the splitter directly into the wall jack and place a filter on any of the outlets on the splitter that will not be connected to the modem.
• Make sure all physical connections (power, phone and network cables) are firmly and securely connected.
• Try powering off the modem for a few seconds and powering it back on again. If you are using a router, switch or hub, make sure to power them off too and power them back on only once the PPPoE modem is up and running.
• Try using different phone and network cables.
• Try disconnecting all phones, faxes and other devices and then powering the modem off and on.
• Try connecting the PPPoE modem to a different phone outlet than the one you are using.

Home Networking

Q.Want to connect two or more computers together at home?
A: Connecting two or more computers together is called creating a LAN (Local Area Network). For information on how to get started, take a look at our Home Networking section.

Tech Services at Your Home

Q. Looking for the Tech Services at Your Home? Click Here.