Getting Started

Thank you for choosing Building Technologies as your internet service provider. We have put together this user guide to help you get online quickly so you can start surfing the net right away.

The following components are required for an internet connection.
• RJ-45 Network Cable
• A 10/100 Base-T Network Interface Card (NIC)
• A Computer (Minimum requirement: Pentium 166Mhz with at least 64mb of memory)
• Windows 98 / 98se / 2000 / Me / XP / MAC / LINUX Operating Systems

PERSONAL COMPUTER
10 / 100 Base-T NETWORK CARD (NIC)
RJ-45 NETWORK CABLE	...not an RJ-11 Cable (Phone Line Cable)
COMPATIBLE OPERATING SYSTEMS

STEP 1 - Ensuring Your Network Card Is Functional

1. Your computer should have the NIC already installed.
2. Assuming your computer is turned on, plug the RJ-45 cable into the NIC(The NIC will always show a solid light - even if the network adapter is recognized or not by the computer).

Note: This means that there is a physical connection being made between our server and your computer. If this does not happen, check to make sure that your cable is connected and it is an RJ-45 (LAN) cable.

WINDOWS 98 / 98se / Me	WINDOWS 2000 / XP
GO TO= START menu GO TO= SETTINGS GO TO= CONTROL PANEL GO TO= SYSTEM GO TO= DEVICE MANAGER	GO TO= START menu GO TO= SETTINGS GO TO= CONTROL PANEL GO TO= SYSTEM GO TO= HARDWARE GO TO= DEVICE MANAGER

3. Double click on NETWORK ADAPTERS. You should have a NIC listed and it should be enabled.
Note: If there is a red X, this means the device has been disabled. To enable this, double click the icon and click on ENABLE DEVICE. (Ensure that DISABLE IN THIS HARDWARE PROFILE is not checked). This will now enable it. Click OK and double click on NETWORK ADAPTER. Your NIC should be listed and is working.

If this is not working, there is a chance that you do not have a NIC properly installed. It is also possible that although it is physically installed in the computer the NIC is defective. If this is the case, you will need to get another one or get a trained computer technician to look at it. Make sure that you get at least a 10/100 Base-T network card.

4. When you have installed your NIC successfully and it is functional, you will see the following ICON located on your Windows desktop.

WINDOWS 98 / 98se / Me-- “NETWORK NEIGHBOURHOOD”	WINDOWS 2000 / XP– “MY NETWORK PLACES”

STEP 2 - Ensuring Your Computer Is Using Your Network Card

1. Test if WINDOWS actually uses the correct network adapter.
One of the easiest ways to test this is to try the following.

WINDOWS 98 / 98se / Me
GO TO= START menu GO TO= RUN Type In: winipcfg and Click OK
You will see a window entitled IP CONFIGURATION. If the network card listed in the white box displays as a PPP Adapter, the internet will not work. Click on the DROP DOWN button.
Choose your network card and click OK. Note: If you DO NOT have a network card installed, you WILL NOT see the above screen. Install one right away and repeat STEP 1 and STEP 2.	Listed in this window will be: - ADAPTER ADDRESS (Mac Address) -IP ADDRESS -SUBNET MASK DEFAULT GATEWAY Your IP address should read 10.x.xx.xxx It should NOT read 169.x.x.x. (This is the WINDOWS default IP address and will not work.)
If you still do not see your IP address or Subnet mask listed… SOLUTION: Click RELEASE and then RENEW. Note: Your network card should now be displayed and your IP address should read 10. x. xx. xxx Click OK	Double Click on the INTERNET EXPLORER icon located on your desktop.

WINDOWS 2000 / XP
GO TO= START menu GO TO= RUN Type In: cmd and Click OK (You will see a black window open.) Type In: ipconfig	Listed in this window will be: -CONNECTION-SPECIFIC DNS SUFFIX -IP ADDRESS -SUBNET MASK - DEFAULT GATEWAY. Your IP address should read: 10.x.xx.xxx I t should not read: 169.x.x.x. (This is the WINDOWS default IP address and will not work.) If you do not see these listed try typing in: ipconfig /renew Your IP address should read 10.x.xx.xxx (close the window)
Double Click on the INTERNET EXPLORER icon located on your desktop.
If you see “THIS PAGE CANNOT BE DISPLAYED”, go to STEP#3
If you type in: ipconfig and your network cable is bad or disconnected. You may see something like this:
or you will see:
Note: Be sure to check that your network cable is functional and fully plugged in. Should you have a spare network cable, try plugging it in and repeat the above process.
If you are still not connected, feel free to contact us at (613) 721-9763. It is possible that there is no PHYSICAL connection from our server to your unit. Only do this if you have gone through STEP #1 and STEP #2 and you still have no Internet access.

STEP 3 - Internet / New Connection Wizard

WINDOWS 98 / 98se / Me
Go to your desktop. GO TO= START menu GO TO= PROGRAMS GO TO= ACCESSORIES GO TO= COMMUNICATIONS and click on INTERNET CONNECTION WIZARD
Click on the option: I want to set up my Internet connection manually, or I want to connect through a local area network (LAN) and Click NEXT Note: If this has never been done before WINDOWS will ask you to install some files. If this is the case click OK and follow instructions. It will then ask you to RESTART your computer. Click OK. When your computer powers back on, you will get the same window as before. Uncheck AUTOMATIC DISCOVERY OF A PROXY SERVER and Click NEXT It will ask if you wish to set up an INTERNET MAIL ACCOUNT (…choose NO and click NEXT) The next screen should read COMPLETE CONFIGURATION… …click FINISH and it should automatically go to the Internet Explorer Web Browser
WINDOWS 2000 / XP
Go to your desktop. GO TO= START menu GO TO= PROGRAMS GO TO= ACCESSORIES GO TO= COMMUNICATIONS Click on NEW CONNECTION WIZARD Click NEXT
Click on CONNECT TO THE INTERNET…click NEXT Click on SET UP MY CONNECTION MANUALLY…click NEXT Click on CONNECT USING A BROADBAND CONNECTION THAT IS ALWAYS ON…click NEXT (IF THIS STILL DOES NOT CONNECT YOU, YOU CAN CHECK YOUR SETTINGS IN CONTROL PANEL.)

STEP 4 - Network Connections

WINDOWS 98 / 98se / Me
Go to your desktop GO TO= START menu GO TO= SETTINGS GO TO= CONTROL PANEL Click on NETWORK. YOU MUST HAVE: 1. CLIENT FOR MICROSOFT NETWORKS 2. YOUR NETWORK CARD 3. TCP / IP (your network card). Click on TCP/IP (your network card)
Click on PROPERTIES. Under the tab “IP address”, make sure that OBTAIN AN IP ADDRESS AUTOMATICALLY is checked.
Click on the tab “DNS Configuration” Make sure DISABLE DNS is checked.
Click on the tab “WINS Configuration” Make sure DISABLE WINS RESOLUTION is checked.
Click on the tab “Bindings” Make sure CLIENT FOR MS NETWORKS is checked. Click OK
Your computer will ask you to restart. Click OK When your computer powers back up, check to see if you are connected. Double click on INTERNET EXPLORER
WINDOWS 2000 / XP
Go to your desktop. GO TO= START menu GO TO= SETTINGS GO TO= CONTROL PANEL Double Click on NETWORK CONNECTIONS LOCAL AREA CONNECTION Window will open up. You should have a Local Area Connection ICON. THIS TELLS YOU RIGHT AWAY IF YOUR NETWORK IS “ENABLED”
Double click on ICON and this will open up Click on PROPERTIES
Click on TCP/IP and click PROPERTIES
Make sure both addresses are set to automatic and click OK.