Account and Billing
Getting Started
Digital Cable
TV
Product Guide
Troubleshooting
Video on Demand
Account and Billing
Q.How can I pay my bill?
A: Customers
have a choice of four convenient payment options:
1. Cheque
2. Through most financial institutions.
3. By money order.
4. Payment in person.
Q.How can I pay my
bill if my services are NOT INCLUDED in my
lease.
A:
Customers have a choice of four convenient
payment options:
1. By Mail. Please make Cheque or
Money Order payable to BUILDING TECHNOLOGIES
INC. (Be sure to include your UNIT# / PHONE#
on the back) Note: PLEASE
DO NOT SEND CA$H THROUGH THE MAIL
2. Through your Bank. Simply present
the bottom portion of your bill to a Bank
Teller. You have the option of paying by PERSONAL
CHEQUE, CA$H or MONEY ORDER.
3. Online Banking (You must
already be set up with your bank for the convenience
of paying your bills online).
4. Payment in person.
Getting Started
Q. How do I
subscribe to Digital TV?
A:
Simply complete the online
order form and a customer care representative
will contact you shortly. With Digital Basic
you automatically receive:
• a Digital Set-Top Box with remote
control.
• Interactive Program Guide (IPG) -
on-screen viewing guide that lets you scroll
ahead hours or days in advance to see what
programming is coming up, gives you information
about programs and movies, lets you set parental
controls, and much more!
Q. Do I need
a special TV for the digital terminal to work?
A: No. All you need
is a TV with a cable connection to enjoy the
features of our digital equipment.
Digital Cable TV
Q.What is Digital Cable?
A:
Digital Cable is a way to deliver television
signals to your home. Digital technology enables
to "compress" its signals, thereby
offering many, many more channels than were
previously possible with a higher quality
picture and sound.
Click
here for more information.
Q.Can I pick and choose
my Digital Channels?
A:
Digital Cable provides our Digital Cable customers
with the most choice and flexibility in digital
channels, packaging and pricing. You can create
your own personal package, select a theme
package.
To sign up to Digital Cable, please click
here.
Q.How do you hook up
a Digital Cable Box to a VCR and TV?
A:
You Need:
2 Coaxial Cable
1 Cable Box
1 VCR
1 TV
1 Active Cable Line
The Hook-Up:
1. Take the cable from the
wall and connect it directly to the INPUT
on the Cable Box
2. Use 1 coaxial cable to
go from the OUT TO TV on the Cable Box to
the ANT IN on the VCR
3. Use 1 coaxial cable to
go from the OUT TO TV on the VCR to the ANT
IN on the TV
Added Info:
The TV must be on channel 3 at all times.
VCR must be on channel 3 to record off the
Cable Box.
Q. How do I record a
digital channel while I am away?
A: Make sure that
both the TV and VCR are set to the proper
output channel 3 (or 4) and program the VCR
to turn on at the appropriate time. Tune the
digital terminal to the channel you want to
record and leave the box on.
Q. How do I set up Parental
Control and locks?
A: Access the MENU
function and go to LOCKS. You will be prompted
to enter a four-digit code. Viewing can be
restricted by channel number or program rating.
Q. What if I miss a
pay-per-view event that I have ordered?
A:
You will not be charged for the movie as long
as you did not tune in to it.
Q. How do I adjust
the interactive guide screens?
A:
Select the Adjust Screen Position option from
the Video Setup screen. Press the arrow keys
until the arrows on the screen are centered.
Q. Can I use the digital
remote control to operate the other components
in my entertainment unit?
A: Yes. The remote
control is universal, which means you can
program it to operate your TV and VCR. The
technician will leave a programming guide
that will assist you in first establishing
and then setting the codes that are specific
to the equipment in your home.
Q. How do I exit a screen
or menu?
A:
Press the EXIT button at any time to resume
watching TV. To return to a previous screen,
press the LAST button. If you are still having
problems, you can also try resetting your
unit by turning it off for 10 seconds or unplugging.
The system may take 15-20 seconds to reset.
If the unit is unplugged, it may take up to
20 minutes for Navigator to reset.
Product Guide
Troubleshooting
Q. Why do I see little
squares on my screen?
A:
These pixels occur when there is a problem
with the digital signal. Check the connection
to the digital box and make sure it is finger
tight. Are there any splitters on the line
before the digital box? If so, try removing
them and connecting directly to the box. Is
there anything, such as furniture, resting
on the cable? Has the cable line been damaged
in any way?
Q. Why won't my remote
control respond when I press a key?
A: Make
sure nothing is obstructing the path between
your set-top terminal and your remote control.
Make sure the batteries are not old by replacing
them. Make sure your remote is in cable TV
mode by pressing the CABLE button, then try
to navigate within the guide. If this doesn't
work, take the batteries out and try again.
Try to change channels using the CHANNEL UP
or CHANNEL DOWN button on the set-top terminal.
Q. The sound on my TV
has been low ever since I hooked up my digital
box to my television. How can I fix this?
A: Make sure that
your output channel is on 3 (or 4) and that
the volume on the digital terminal and your
TV is not muted or low. Check for proper connection
to your stereo system, if applicable. If everything
is hooked up correctly: * Press MENU on your
digital remote control. * Access Setup. *
Access Audio. * If the volume is controlled
by the TV or receiver, make sure that the
Optimal Stereo setting is selected in this
screen.
Q. What do I do if I
forget my Parental Control code?
A:
The system will allow you up to six attempts
at your Parental Control code. After six incorrect
entries are made, the system will not accept
any further attempts for 30 minutes.
Q. Why can't I get a
picture on my screen?
A:
Make sure your TV and VCR are tuned to channel
3 (or 4). Check to make sure the connections
to the digital box are finger tight. Make
sure the digital box is turned on and the
VCR is turned off. If you still have no picture,
try connecting the cable directly to the back
of the TV to establish if you have any cable
signal.
Q. Why don't I have
any sound?
A:
Make sure the sound is not muted on the TV
or digital box. Turn the volume up about halfway
on the TV and then set the audio to Optimal
Stereo in the digital box. To access this
press MENU, SETUP, AUDIO, OPTIMAL STEREO and
switch to YES. If there is still no sound
try unplugging your digital box for 10 seconds
and plugging it back in. Once the digital
box is plugged back in it will take about
30 minutes for the guide and menu to download
again.
Q. There is a red light
lit on my digital box. What does this mean?
A:
This indicates that a message is waiting,
which you can retrieve through the MENU function.
Simply go to the column with the word MESSAGE
displayed on it and click OK. After reading
the message there will be an option to delete
it, at which time the red light will go off.
Video on Demand
Q. If I get to the end
of a video and want to watch it again, can
I restart at the beginning?
A:
Yes, if your viewing period has not expired,
you may watch the movie again.
Q. How many movies can
I rent at one time?
A:
Typically, there is no limit on movie rentals.
Check with a Customer Service Representative
for system-specific ordering information.
Q. What if I watched
only part of the movie I ordered and didn't
get to watch the rest before it expired?
A:
You will have to order the movie again. Refer
to the Information Screens for remaining rental(s)
and viewing time(s).
